FAQ
Frequently asked questions
Can you read my data?
Your data is encrypted on disk and in backups, and our team has no routine access. To offer search, face recognition and text recognition, our servers must process your data while it is running – that is why we don't claim to be “zero knowledge”. Any emergency access is logged and you are informed.
Where exactly is my data stored?
In Switzerland, including the encrypted backups. During the beta it runs on our own servers in a homelab; as we grow, we move to bigger infrastructure in Switzerland. Payments are processed by Stripe; logging in with Google or GitHub is optional.
Can I take my data with me?
Yes. Everything is based on open formats, and you can export photos, documents and history at any time.
Can I change my plan later?
Yes, services, storage and members can be adjusted monthly. You can cancel at any time at the end of the billing period.
Which apps can I use on my phone?
The official Immich app for photos and the official Dawarich app for your location history – both for iPhone and Android. For documents, the community apps Swift Paperless (iPhone) and Paperless Mobile (Android). Files, flights and the assistant run in the browser, optionally as an app on your home screen.
- Immich · Official app App Store Google Play
- Swift Paperless · Community app App Store
- Paperless Mobile · Community app Google Play
- Dawarich · Official app App Store Google Play
In the browser – can also be installed as an app on your home screen.
In the browser – can also be installed as an app on your home screen.
In the browser – can also be installed as an app on your home screen.
After signing in, your cloud shows you step by step how to connect the apps.
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